NHTSA Complaint #10488009 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED WHILE THE CONTACT WAS ATTEMPTING A LEFT TURN. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE AND THE POWER STEERING PERFORMED AS DESIGNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE STEERING GEAR SHIFT WAS REPLACED. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AFTER THE REPAIRS. THE VEHICLE WAS RETURNED TO THE DEALER AND THE FAILURE RECURRED TWO DAYS LATER. THE CONTACT WAS THEN INFORMED THAT THE STEERING GEAR SHIFT WOULD NEED TO BE REPLACED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRING FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 8,500 AND THE CURRENT MILEAGE WAS 9,500. ..UPDATED 01/30/13 *BF 02/01/2013 *JS