NHTSA Complaint #10484602 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10484602
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	September 25, 2012
Date Filed	November 14, 2012
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON THE MORNING OF SEPTEMBER 25TH, MY WIFE WAS DRIVING HER 2011 FORD EXPLORER AWD LIMITED TO WORK AND THE EPAS POWER STEERING SHUT OFF. SHE WAS LUCKILY CLOSE TO WORK AND NOT DRIVING IN ANY CURVY TERRAIN, AND WAS ABLE TO PARK THE VEHICLE WITH GREAT EXERTION. I CAME OUT AND SWITCHED CARS SO THAT I COULD DRIVE IT TO THE DEALER. THE EPAS WAS WORKING AGAIN WHEN I TURNED ON THE CAR. I BROUGHT IT TO THE DEALER WHERE THEY SAW THE FAULT WHEN THEY HOOKED THE CAR TO THEIR SYSTEM. AS OF TODAY, 11/14/12, FORD STILL HAS POSSESSION OF OUR VEHICLE, WAITING FOR REPLACEMENT PARTS. *TR

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