NHTSA Complaint #10482596 — 2004 TOYOTA HIGHLANDER

LATE LAST YEAR WE NOTICED THAT THE DAYRUNNING PORTION OF THE HEADLAMP COVER HAD MELTED ON THE INSIDE, NEXT TO THE TIP OF THE BULBS ON EACH SIDE. THERE IS NO WAY TO TURN THE DAYRUNNING FEATURE ON OR OFF, IT IS ALWAYS ON. NOT ONLY DOES THIS WEAR DOWN THE BATTERY, WHICH WE'VE ALREADY REPLACED IN ONE YEAR, BUT THE HEADLIGHT COVER CANNOT HANDLE THE HEAT GENERATED FROM CONSTANTLY BEING "ON". WE WOULD LIKE THIS ISSUE RESOLVED AND A DISCOUNT GIVEN ON A NEW SET, SINCE IT ISN'T OUR FAULT, AS IT COULDN'T BE TURNED OFF. HEADLIGHTS ARE EXPENSIVE, AND AT NIGHT IT IS A SAFETY ISSUE, SINCE OUR VISIBILITY IS DRASTICALLY REDUCED- WHERE WE LIVE, THERE ARE DEER AND WINDING HILLY ROADS. IF TOYOTA WON'T DO ANYTHING, WE WILL BE FORCED TO DO THIS EXPENSIVE REPAIR OURSELVES, BUT WILL BE VERY, VERY DISAPPOINTED. TOYOTA SHOULD STAND BEHIND THEIR PRODUCT, THIS IS A DESIGN FLAW AND A HUGE SAFETY ISSUE. *TR