NHTSA Complaint #10482216 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING FAIL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE AND IT RESUMED NORMAL FUNTION. ALSO, THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A LEFT TURN, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED THAT THE CONTACT NEEDED TO WAIT UNTIL THE PART BECAME AVAILABLE. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.