NHTSA Complaint #10481055 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10481055
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	October 4, 2012
Date Filed	October 18, 2012
Mileage	34,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DRIVING ON THE SIDE STREET WHEN STEERING WHEEL SUDDENLY BECAME VERY STIFF AFTER A VERY SLIGHT STEER TO THE RIGHT MAKING IT IMPOSSIBLE TO STEER. WARNING LIGHTS APPEAR ON INSTRUMENT PANEL. TURNED OFF ENGINE AND RE-STARTING ENABLE STEERING AGAIN. SAME INCIDENT HAPPEN AGAIN WITHIN A WEEK, LUCKILY I AM DRIVING ON SIDE STREET AND SAME INCIDENT HAPPEN AGAIN. NEVER DROVE CAR ON FREEWAYS FOR FEAR OF LOSING STEERING CONTROL. BROUGHT CAR TO DEALER THE FOLLOWING DAY. DEALER SAID FIX COMPUTER MALFUNCTION. THE FOLLOWING DAY AFTER DEALER SAID THEY FIX IT, SAME INCIDENT HAPPEN WITH MY WIFE DRIVING. THIS TIME STEERING WHEEL DOES NOT MOVE EVEN AFTER STOP/RE-START OF ENGINE. DEALER TOW CAR TO THEIR SHOP. *TR

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