NHTSA Complaint #10479282 — 2011 FORD EXPLORER

(MY WIFE AS ON HER WAY TO OUR DAUGHTER'S ONE MONTH DOCTOR'S APPOINTMENT. SHE HAD JUST BEGAN MOVING FROM A TRAFFIC LIGHT WHEN A BUNCH OF LIGHTS ON THE DASH CAME ON AND THE VEHICLE BECAME VERY HARD TO STEER (FOUND TO BE STABILI-TRAC ERRORS AND FAULTY ELECTRIC POWER STEERING). SHE MANAGED TO GET THE VEHICLE ONTO THE SHOULDER WITHOUT HARM. AFTER READING IN THE OWNERS MANUAL, SHE FOUND THAT WITH THIS ISSUE, TURNING THE VEHICLE OFF AND THEN BACK ON MAY "CLEAR" THE ISSUE. IT DID TAKE CARE OF THE STEERING ISSUE AND SHE WAS ABLE TO DRIVE AGAIN. IT HAPPENED AGAIN ON THE WAY HOME FROM THE DOCTORS. FORD LOOKED AT THE VEHICLE AND HAS ORDERED ANOTHER STEERING ASSEMBLY. THE SAME FAULT HAS HAPPENED AN ADDITIONAL FOUR TIMES SINCE THE FIRST DAY. THAT IS A TOTAL OF SIX TIMES. THE LOCAL DEALERSHIP HAS ONLY BEEN ABLE TO TELL US THAT THE PART IS ON BACK-ORDER BECAUSE FORD ENGINEERS ARE WORKING ON A REVISED PART TO CORRECT THE ISSUE. THE LAST TIME THIS HAPPENED TO MY WIFE SHE HAD BOTH CHILDREN IN THE CAR AND WAS ATTEMPTING TO MERGE ONTO THE HIGHWAY. THANKFULLY SHE WAS ABLE TO STAY IN AN EXTENDED SHOULDER AFTER THE MERGE LANE ENDED. TURNING THE VEHICLE HAS CORRECTED THE ISSUE EVERY TIME SO FAR. *TR