NHTSA Complaint #10478554 — 2004 TOYOTA HIGHLANDER

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10478554
Vehicle	2004 TOYOTA HIGHLANDER
Component	VISIBILITY
Date of Incident	October 5, 2007
Date Filed	October 3, 2012
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

SUN VISOR (DRIVER SIDE) FELL DOWN WHILE I WAS DRIVING ON THE FREEWAY WITH A SPEED OF ABOUT 65MPH.. IT BLOCKED MY VIEW. THANK GOD I WAS ABLE TO PULL OVER TO A SAFE PLACE. THE VISOR IS HOLDING IN PLACE BY A RUBBER BAND AND A STICK BUT THE PROBLEM IS THAT WHEN MY CAR IS PARK THE HEAT INSIDE THE CAR MELTS THE RUBBER BAND AND THE VISOR FALLS OVER AGAIN. I TALKED TO TOYOTA DEALER ABOUT THIS PROBLEM SEVERAL TIMES. THEIR RESPONSE WAS THAT MY EXTENDED WARRANTY IS OVER AND THAT THE ONLY SOLUTION WAS TO BUY A NEW VISOR FOR ABOUT $500 (+ INSTALLATION FEES AND EXTRA ELECTRONIC MIRROR CABLE). TOYOTA NEEDS TO ADDRESS THIS PROBLEM, IT IS A DRIVING HAZARD. IT SHOULD BE A RECALL ITEM. *TR

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