NHTSA Complaint #10478491 — 2000 FORD TAURUS

TL* THE CONTACT OWNS A 2000 FORD TAURUS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR UNRELATED REPAIRS WHEN THE MECHANIC ADVISED THE CONTACT THAT THERE WAS A BROKEN SPRING NEAR THE STRUT ON THE FRONT DRIVER'S SIDE. ADDITIONALLY, THE CONTACT HEARD A RATTLING NOISE COMING FROM THE FRONT END OF THE VEHICLE WHEN DRIVING AT ANY SPEED. THE VEHICLE WAS INCLUDED AND PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DECLINED ANY ASSISTANCE BECAUSE THE REPAIR WAS PREVIOUSLY PERFORMED UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.