NHTSA Complaint #10478398 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10478398
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	August 16, 2012
Date Filed	October 2, 2012
Mileage	29,549 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

POWER STEERING ASSIST DISABLED AND ASSOCIATED WARNING LIGHT ENABLED. VEHICLE HAD BEEN STOPPED WITH ENGINE RUNNING AND IN GEAR. DISABLE OCCURRED WHEN I STARTED TO MOVE FORWARD. PROBLEM CORRECTED ITSELF AFTER TURNING OFF AND RESTARTING VEHICLE. CONTINUED TO DRIVE VEHICLE. OCCURRED A SECOND TIME, APPROXIMATELY 1 WEEK LATER, WHILE TURNING INTO A PARKING SPACE. POWER STEERING WAS AGAIN ENABLED BY TURNING OFF AND RESTARTING ENGINE. PARKED VEHICLE IN GARAGE FOR ABOUT 1 WEEK UNTIL IT WAS DRIVEN TO THE DEALER WHERE DIAGNOSIS WAS STEERING GEAR NEEDED REPLACING. NO REPAIR PERFORMED TO DATE, APPROXIMATELY 3 WEEKS LATER. REPORTEDLY THE PART IS ON BACK ORDER. *TR

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