NHTSA Complaint #10475200 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10475200
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	September 11, 2012
Date Filed	September 12, 2012
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING APPROXIMATELY 40 MPH THE POWER STEERING LIGHT CAME ON AND THE POWER STEERING IMMEDIATELY STOPPED WORKING ON MY 2011 FORD EXPLORER. LUCKILY THERE WAS A TURN LANE TO MY RIGHT I COULD MOVE INTO TO STOP THE CAR AND ATTEMPT TO RESET THE SYSTEM. I WAS LUCKY. I CAN ONLY IMAGINE WHAT COULD HAPPEN IF THIS WERE TO HAPPEN ON A WINDING MOUNTAIN ROAD. I TOOK MY EXPLORER TO THE CLOSEST DEALER TO BE LOOKED AT. I WAS TOLD THEY WOULD HAVE TO ORDER THE PARTS AND THAT IT WOULD COST $1600.00 TO FIX. THIS VEHICLE IS LESS THAN 2 YEARS OLD. THE DESIGN OF THIS STEERING SYSTEM IS POTENTIALLY FATAL NO STEERING SYSTEM SHOULD EVER FAIL WITHOUT WARNING! *TR

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