NHTSA Complaint #10473909 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10473909
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	September 4, 2012
Date Filed	September 5, 2012
Mileage	6,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

I WAS DRIVING ON A MAJOR HWY WHEN I LOST THE ABILITY TO PROPERLY STEER THE VEHICLE AT 55 MPH, LUCKILY I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITH A LOT OF EFFORT. AT THE TIME MY 4 YEAR OLD AND 4 MONTH OLD WERE IN THE VEHICLE AND LUCKILY NO ONE WAS INJURED. I CALLED MY HUSBAND IN A PANIC AND HE CAME TO PICK ME UP. WHEN HE GOT THERE THE POWER STEERING FAULT LIGHT WAS ON AND THE TERRAIN MANAGEMENT SYSTEM WOULD NOT ENGAGE. AFTER TURNING THE VEHICLE OFF AND ON THE STEERING CAME BACK BUT THE WARNING LIGHT WAS STILL ON. HE DROVE THE VEHICLE STRAIGHT TO THE DEALER AND THEY ARE IN THE PROCESS OF FIGURING OUT WHAT IS WRONG. *TR

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