NHTSA Complaint #10473869 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE STOPPED, THE TRACTION CONTROL AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE CONTACT TURNED ON VEHICLE AND THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND RESTART IN ORDER TO RESOLVE FAILURE MOMENTARILY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. THE CURRENT MILEAGE WAS 27,000. UPDATED 10/17/12*LJ THE CONSUMER STATED THE LAST TIME THE FAILURE HAPPENED, THE DEALER REPLACED THE POWER STEERING UNIT AND REPROGRAMMED THE CONTROL MODULE. UPDATED 10/18/12