NHTSA Complaint #10471428 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10471428
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	August 18, 2012
Date Filed	August 19, 2012
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

OUR 2004 FORD EXPLORER - MY SON OPENED THE LIFTGATE AND THE RIGHT HINGE SNAPPED LEAVING THE WINDOW DANGLING IN MY 10 YR OLDS FACE. AFTER MUCH READING ONLINE, WE HAVE DISCOVERED THAT THE REAR WINDOW LIFT GATE GLASS HINGE HAS BEEN A PROBLEM FOR MANY FORD OWNERS. THE RUSTED OUT PLASTIC PIECES ARE SNAPPING OFF AND ALLOWING THE GLASS TO FALL FROM THE HINGE. I WAS ABLE TO RUSH TO THE BACK OF THE CAR TO GRAB THE GLASS BEFORE IT FELL. MY ENTIRE RIGHT SIDE IS SORE FROM TRYING TO HOLD THE GLASS AND TRYING TO SHUT THE WINDOW LIFT GATE SO I COULD GET THE CAR HOME. WITH ONE ADULT AND THREE KIDS, I WAS STUCK TRYING TO FIGURE OUT HOW & WHAT TO DO WITH THIS WINDOW DANGLING. WE ARE SHOCKED THAT FORD HAS YET TO RECALL THE 2004 MODELS BUT HAS RECALLED PREVIOUS YEARS. THIS IS OBVIOUSLY A HUGE PROBLEM & IT NEEDS TO BE ADDRESSED. SOMEONE IS GOING TO GET VERY HURT. THE HINGES & STRUTS NEED TO BE RECALLED ON THIS MODEL. *TR

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