NHTSA Complaint #10558540 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10558540
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	January 5, 2014
Date Filed	January 5, 2014
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MY CAR WAS PARKED OUTSIDE OF THE GROCERY STORE. I OPENED THE REAR HATCH TO LOAD MY GROCERIES. AS I REACHED UP TO CLOSE THE HATCH THE RIGHT SIDE OF IT COLLAPSED AND FELL RIGHT ON MY HEAD LEAVING A LARGE LUMP. UPON INVESTIGATION I FOUND THAT THE HINGE ON THE RIGHT SIDE OF THE HATCH HAD SNAPPED AND THE WEIGHT OF THE HATCH HAS TWISTED THE HINGE ON THE LEFT SIDE. LUCKILY, I BROKE THE FALL OF THE HATCH OR THERE WOULD HAVE BEEN SHATTERED GLASS EVERYWHERE. DEFINITELY A SAFETY ISSUE. *TR

Related Complaints for the 2004 FORD EXPLORER

Other STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS Complaints

#10618786 — August 4, 2014 — TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT AFTER OPENING THE REAR GLASS LIFT GATE WINDOW, THE...

#10608317 — July 5, 2014 — UPON OPENING THE REAR GLASS HATCH, THE PASSENGER SIDE OF THE HINGE BROKE WHEN FULLY OPEN AND THE WINDOW FELL DOWN, H...

#10536776 — August 22, 2013 — REAR LIFT GATE HINGES CRACKING AT PIN CAUSING REAR GATE GLASS TO SHIFT DOWN AND TAILGATE NOT TO LATCH CORRECTLY. *TR

#10512128 — May 9, 2013 — THE RIGHT HINGE ON THE REAR WINDOW LIFT GATE IS CORRODED AND AS A RESULT IS HALF BROKEN OFF. THE WINDOW RATTLES DUE T...

#10489084 — December 18, 2012 — TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE HATCHBACK HINGE WAS CORRODED AND...

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