NHTSA Complaint #10471285 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10471285
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	July 28, 2012
Date Filed	August 17, 2012
Mileage	12,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHILE TRAVELING DOWN A HIGHWAY AT APPROXIMATELY 70 MPH THE POWER STEERING WENT OUT ON OUR FORD EXPLORER. OBVIOUSLY THIS WAS NOT A GOOD SITUATION. WE ALMOST CAUSED AN ACCIDENT. WE PULLED TO THE SIDE OF THE ROAD. SHUT THE CAR OFF. EVENTUALLY RESTARTED THE VEHICLE AND CONTINUED ON OUR TRAVELS. WHEN WE RETURNED HOME FROM VACATION WE CONTACTED FORD AND THEY NOW HAVE OUR EXPLORER IN THEIR SHOP AND WE HAVE BEEN DRIVING A RENTAL CAR FOR 2 WEEKS. SEVERAL WEEKS PRIOR TO THIS WHEN I STARTED THE VEHICLE TO BACK IT OUT OF THE GARAGE THE POWER STEERING HAD FAILED AND THE WARNING LIGHT WAS ON. I SHUT THE VEHICLE OFF AND RESTARTED IT AND THE POWER SEEMED TO WORK FINE. I HAD NO OTHER ISSUES WITH IT UNTIL THE 7/28/12 INCIDENT DESCRIBED ABOVE. *TR

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