NHTSA Complaint #10470863 — 2011 FORD EXPLORER

WHILE I WAS DRIVING MY 11 YEAR OLD SON AND HIS FRIEND, I LOST ALL POWER STEERING. WHICH MADE IT VERY DIFFICULT TO KEEP CONTROL OF THE VEHICLE. I MANAGED TO GET TO THE SHOULDER THRU TRAFFIC. THIS COULD OF CAUSED A SERIOUS ACCIDENT AND HARMED ALOT OF PEOPLE NOT JUST THE PEOPLE IN MY CAR! I GOT THE EXPLORER TO THE DEALER SHIP AND IT HAS BEEN THERE EVER SINCE, THIS IS NOW 7 WEEKS AND COUNTING. FORD STATES THE PART IS ON BACK ORDER. I AM NUMBER 560 AND LAST COUNT 2 WEEKS AGO THERE WERE OVER 800 OF THIS PART ON BACK ORDER. THIS IS OBVIOUS A RECALL ISSUE IF THAT MANY CONSUMERS ARE HAVING THIS SAME PROBLEM. THE DEALERSHIP TOLD ME IT WAS UNSAFE TO DRIVE! WHY HAS THIS NOT BE PUT INTO RECALL YET. DOES SOMEONE HAVE TO GET SERIOUSLY HURT BEFORE THE SAFETY OF THE CONSUMERS IS HANDLED. I HAVE BEEN IN A RENTAL CAR FOR 7 WEEKS AND I AM CONCERNED THAT WHEN THEY PUT THE NEW PART IN THAT THIS WILL ONLY HAPPEN AGAIN BECAUSE FORD DOES NOT KNOW HOW TO FIX THIS ISSUE. PLEASE LOOK AFTER OUR SAFETY AND THE SAFETY OF OTHERS ON THE ROAD AND FORCE FORD TO MAKE THIS RECALL. *TR