NHTSA Complaint #10469329 — 2011 FORD EXPLORER

THE STEERING FAILED WHILE DRIVING THE VEHICLE ON 4 OCCASIONS IN MY BRAND NEW XLT. THE FIRST THREE TIMES IT HAPPENED I RETURNED IT TO THE DEALER TO CHECK IT OUT AND FIX THE PROBLEM. EACH TIME (THREE TOTAL) THE FORD DEALER SERVICE DEPARTMENT RETURNED IT TO ME AND TOLD ME IT WAS FIXED. WHILE DRIVING THE VEHICLE IN NORMAL DRIVING CONDITIONS THE STEERING WOULD SUDDENLY STOP WORKING, WARNING CHIMES AND LIGHTS ON THE DASHBOARD "SERVICE ADVANCE TRAC", "POWER STEERING ASSIST FAULT", "TERRAIN MANAGEMENT SYSTEM FAULT" AND TRACTION CONTROL FAILURE AND TRACTION CONTROL OFF LIGHTS GLOWING WHILE IN MOTION. ALMOST CRASHED THE VEHICLE EACH TIME IT HAPPENED. THE VEHICLE WOULD ALSO SLOW DOWN EVEN THOUGH MY GAS PEDAL POSITION NEVER CHANGED. WHEN IT HAPPENED THE 4TH TIME, I ALMOST WAS IN A FATAL ACCIDENT WITH A TRACTOR TRAILER AND REALIZED FORD MOTOR CORPORATION IS NOT INTERESTED IN FIXING THIS PROBLEM OR ADDRESSING THIS LIFE SAFETY ISSUE ALL LATE MODEL EXPLORER OWNERS ARE FACED WITH. FORD CLAIMED THEY KNOW NOTHING BUT SAME ISSUE ALL OVER INTERNET. THEY CLAIMED THE FIX WAS THEY REPLACED AN ANGLE SENSOR IN THE STEERING COLUMN, ANOTHER TIME IT WAS THE COMPUTER NEEDED TO BE REFRESHED AND ANOTHER SAID THERE WAS NO RECORD IN THE ONBOARD COMPUTER, NOTHING TO FIX. AS I AM NOT AN EXPERT, IT SEEMS LIKE THE COMPUTER IS FAULTY BECAUSE THE SYNC AND NAVIGATION NEVER WORKED PROPERLY. WAS THERE A CRASH? WAS THERE AN INJURY OR FATALITY? I BELIEVE IF IT HAS NOT HAPPENED YET, IT WILL. THE HEAD OF CUSTOMER SERVICE OPERATIONS MANAGER TOLD ME I HAD TWO OPTIONS "CALL THE BETTER BUSINESS BUREAU", OR "CALL AN ATTORNEY". I WILL BE DOING BOTH. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THEIR INABILITY AND UNWILLINGNESS TO HELP ME IN THIS. FORD CUSTOMER SERVICE FROM THE DEALER LEVEL THROUGH THE TOLL FREE CORPORATE HOTLINE WAS ABSOLUTELY HORRIFYING. SEARCH ONLINE FOR OTHERS UNREPORTED HERE. *TR