NHTSA Complaint #10469324 — 2011 FORD EXPLORER

ON JULY 4, 2012, WAS DRIVING ON THE HIGHWAY GETTING READY TO EXIT IN ABOUT 100 YARDS, AS I WAS DECREASING SPEED I HEARD AND FELT A LIGHT BANG, THE CAR SEEMED TO SURGE LIKE IT WAS THE TRANSMISSION AND BRAKES WERE PULSATING, AND HAD NO POWER STEERING. CAR PULLED SEVERELY TO THE RIGHT ALMOST HITTING THE GUARD RAIL, COULD NOT STEER. JAMMED ON BREAKS, FORTUNATELY IN THE SLOW LANE, AND PULLED OVER. POWER STEERING LIGHT AND HILL DESCENT CONTROL FAULT CAME ON, SHUT THE CAR OFF AND TURNED IT BACK ON POWER STEERING THEN WORKED BUT THE TRACTION CONTROL LIGHT ON CENTER CONSOLE DID NOT WORK UNTIL THE NEXT DAY WHEN I TOOK IT TO THE DEALER. DEALER KEPT CAR FOR 2 DAYS, RETURNED IT TO ME WITH NO FOUND NO FAULT. ON SUNDAY, JULY 22, 2012, THE SAME THING HAPPENED AT 30 MPH, FELT THE CAR JUMP FORWARD THEN THE POWER STEERING ASSIST LIGHT AND HILL DESCENT LIGHT CAME ON AS WELL AS ANOTHER LIGHT (I TOOK PICS OF THE ERROR MESSAGES). THIS TIME WHEN I PULLED OVER AND RESTARTED IT, IT DID NOT WORK, LET THE CAR SIT FOR 15 MINUTES STILL DID NOT WORK, CALLED THE TOWLINE AND NO ANSWER, SO DROVE THE CAR 3 MILES TO HOME WITH NO POWER STEERING OR TRACTION CONTROL. NEXT DAY CALLED DEALER CALLED DEALER, AND THEY SAID THEY COULD NOT TAKE ME IN FOR ANOTHER WEEK, ALSO STATED THEY NEVER HEARD OF THESE ISSUES, SO I GOOGLED AND FOUND THIS WEBSITE WHERE OTHER PEOPLE ARE HAVING THE SAME PROBLEMS. THE TRACTION CONTROL HAS HAPPENED NUMEROUS TIMES (AT LEAST 10) AND THE POWER STEERING TWICE WITHIN 18 DAYS. *TR