NHTSA Complaint #10468915 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10468915
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	July 19, 2012
Date Filed	August 2, 2012
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

2011 FORD EXPLORER LIMITED EXHIBITING VARIABLE POWER STEERING FAILURE CODE . WHEN FAULT OCCURS, POWER STEERING IS LOST ON CAR UNTIL CAR IS SHUT OFF AND RESTARTED. FAILURE HAS OCCURRED MORE THAT 12 TIMES IN LAST MONTH AT SPEEDS UP TO 35 MPH. DEALER CANNOT RECOGNIZE FAULT OR RECOMMEND FIX AS THE COMPUTER RESETS ITSELF AND CLEARS THE FAULT CODE UPON RESTARTING. THIS IS A SERIOUS SAFETY CONCERN WHEN TRAVELING WITH CHILDREN AND HAS OCCURRED AT BOTH STOP AND AT SPEEDS OF 35 MPH. WHEN OCCURS, THE CAR HAS NO POWER STEERING UNTIL OWNER CAN PULL OVER TO RESET. *TR

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