NHTSA Complaint #10468346 — 2011 FORD EXPLORER

A WARNING LIGHT CAME ON WHILE I WAS MAKING A RIGHT TURN. THE STEERING WHEEL BECAME HARD TURN, THE FIRST TIME I WAS ABLE TO GET THE TRUCK TO THE CURB AND RESTART THE TRUCK. THAT SEEMED TO MAKE THE LIGHT GO AWAY AND I WAS ABLE TO MAKE TURNS WITH EASE. THE OTHER TIME THE I LOST MY POWER STEERING, I WAS TRAVELING ON THE HIGHWAY ON MY WAY HOME FROM WORK TRAFFIC WAS HEAVY, IT WAS A STRUGGLE TO GET TO THE BREAKDOWN FROM THE LEFT LANE. I WAS ABLE TO AVOID SOME CLOSE CALLS THAT DAY. I HAVE LOST THE POWER STEERING SEVERAL OTHER TIMES BEFORE, BUT THAT INCIDENT MADE ME SET UP THE TRUCK FOR SERVICE. I MADE MY CALL ON 7/20/12 FOR A 7/28/12 SERVICE, THE FORD SERVICE CENTER CUSTOMER REP. TOLD ME THE PART IS BACK ORDER AND THEY DON'T KNOW THEY WILL HAVE THE PART IN STOCK, ALSO THEY KEPT THE TRUCK AND GAVE A FORD FOCUS TO DRIVE. NOT GOOD CONSIDERING I USE MY TRUCK FOR WORK. *TR