NHTSA Complaint #10467101 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO STEER. THE POWER STEERING WARNING LIGHT ILLUMINATED AND A WARNING BELL SOUNDED DURING THE FAILURE. THE CONTACT SHUT THE VEHICLE OFF AND UPON RESTART, THE VEHICLE OPERATED AS NORMAL. THE FAILURE HAD SINCE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE IN THE PROCESS OF REPAIRING THE STEERING SYSTEM. THE CONTACT WAS INFORMED THAT THEY WERE AWAITING THE AVAILABILITY OF PARTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 13,000.