NHTSA Complaint #10466477 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10466477
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	July 11, 2012
Date Filed	July 18, 2012
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE POWER STEERING SEIZED COMPLETELY. THE TRACTION CONTROL WARNING LIGHT ALSO ILLUMINATED AS THE ENGINE WAS TURNED OFF FOR ABOUT THREE MINUTES. UPON RESTART, THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE FAILURE AND STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FAILURE WOULD BE REPAIRED UNDER WARRANTY BUT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.

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