NHTSA Complaint #10466448 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10466448
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	July 14, 2012
Date Filed	July 18, 2012
Mileage	17,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE NOTICED THAT THE POWER STEERING STOPPED FUNCTIONING. THE CONTACT WAS ABLE TO SAFELY MANEUVER TO THE SHOULDER. THE VEHICLE WAS THEN TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE STEERING AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSSITANCE. THE FAILURE AND CURRENT MILEAGES WERE 17,800. THE VIN WAS UNAVAILABLE.

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