NHTSA Complaint #10465838 — 2011 FORD EXPLORER

THE VEHICLE'S COMPUTER SYSTEM CAME UP WITH A WARNING THAT SAID POWER STEERING ASSIST FAULT. THEN THE TRACTION CONTROL LIGHT CAME ON. I LOST FULL CONTROL OF THE STEERING AT THE TIME OF DRIVING. THE STEERING COMPLETELY LOCKED UP. I TURNED ON MY HAZARDS TO SIGNAL OTHER CARS TO GO AROUND ME. AT THAT TIME, I HAD TO COMPLETELY SHUT DOWN THE VEHICLE AND RESTART IT TWICE BEFORE IT RESET THE SYSTEM AND ALLOWED ME TO CONTROL THE STEERING AGAIN. THIS WAS VERY SCARY. IT HAPPENED AGAIN, SAME SCENARIO. I TOOK IT INTO THE DEALERSHIP AND THEY DIDN'T KNOW HOW TO FIX IT SO THEY TRIED RESETTING THE SYSTEM WITH A COMPLETE MASTER RESET. SINCE THEN, IT HAS HAPPENED AGAIN. THE THIRD TIME I WAS ACTUALLY TURNING IN A TURN LANE AND COULD NOT STEER STRAIGHT. LUCKILY THERE WERE NOT ANY CARS BEHIND ME. THIS IS VERY SERIOUS AND NEEDS TO BE ADDRESSED. THEY SHOULD NOT BE SENDING PEOPLE BACK OUT IN THESE CARS. I HAVE NOTIFIED THE DEALERSHIP AS WELL AS FILED A REPORT WITH FORD MOTOR COMPANY. *TR