NHTSA Complaint #10464764 — 2004 LEXUS RX330

FAILURE OF MY 2004 LEXUS RX 330 HEIGHT AIR SUSPENSION COMPONENTS CAUSING THE AIR SUSPENSION TO POSITION MY CAR IN THE HIGHEST SETTING. I HAVE THE SAME TROUBLE AS ODI ID NUMBER 10314023 EXCEPT MINE BEGAN TO FAIL (CLICK) AT AROUND 39,300 MILES. I STARTED HEARING A CLICKING SOUND BACK IN JUNE 2008 WHEN I STARTED THE CAR FOR ABOUT 60 SECONDS. AFTER THE CLICKING STOPPED A LED ON THE DASH BOARD INDICATED THE HYDRAULIC HEIGHT ADJUSTMENT LIFT WAS OFF. THE CODE THE LEXUS TECHNICIAN READ FROM THE CAR INDICATED AN AIR SUSPENSION CODE C1735 FOR SUSPENSION EXHAUST SOLENOID. THE SERVICE TECHNICIAN AT THE DEALERSHIP TOLD ME THAT MY WARRANTY EXPIRED SIX MONTHS EARLIER (MY MILEAGE WAS 39,514). THE COST TO REPLACE THE SOLENOID WAS $1100 IN 2008. I WAS SURE A RECALL WOULD BE ISSUED SO I DID NOT PAY TO HAVE IT REPLACED. OVER THE NEXT TWO YEARS THE RX330 WOULD RISE AND FALL LIKE IT HAD A MIND OF ITS OWN. AT MY 60,000 MILE CHECKUP THE COST TO REPAIR THE AIR SUSPENSION WAS $3,000. I DECLINED THE REPAIR AT THAT TIME DUE TO LACK OF FUNDS. I OPENED A COMPLAINT WITH LEXUS ON JUNE 19, 2012 AFTER A COLLEAGUE OF MINE STARTED HEARING THE FAMILIAR CLICKING SOUND IN HIS 2004 LEXUS RX330. I ALSO FOUND THE COMPLAINT LISTED ABOVE. OUR VIN NUMBERS ARE IDENTICAL OUT TO 11 DIGITS WITH THE EXCEPTION OF THE CHECK DIGIT (9TH POSITION). LEXUS MOST DEFINITELY HAS A DEFECT IN THEIR RX330 EXHAUST SOLENOID VALVE CIRCUIT. I RECEIVED A CALL FROM LEXUS ON JUNE 26, 2012. THE WOMAN TOLD ME THAT THE DISTRICT PARTS AND SERVICE MANAGER HAD REVIEWED MY LEXUS MAINTENANCE REPORTS FROM THE DEALER AND DENIED MY REQUEST FOR HELP. I GAVE THE WOMAN THE ODI COMPLAINT NUMBER ABOVE AND ASKED HER TO PLEASE HAVE THE SERVICE MANAGER RESEARCH THE COMPLAINT AND VIN NUMBER BECAUSE THE TWO RX330 AIR SUSPENSION FAILURES MUST BE RELATED!! THE DISTRICT SERVICE MANAGER DECLINED MY REQUEST FOR REPAIR AGAIN. *TR