NHTSA Complaint #10461207 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10461207
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	June 8, 2012
Date Filed	June 11, 2012
Mileage	43,878 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING MY VEHICLE IT LOST POWER STEERING ASSIST SYSTEM SHOWED "POWER STEERING ASSIST FAILURE" AS WELL AS "SERVICE TRACTION CONTROL". THIS WAS THE SCARIEST FEELING I HAVE EVER HAD. THIS HAS HAPPEN TO MY HUSBAND SEVERAL TIMES.. I IMMEDIATELY CALLED MY LOCAL FORD DEALERSHIP SPOKE WITH SERVICE ADVISOR. I WAS TOLD TO TURN MY VEHICLE OFF AND RESTART IT. I ADVISED MY SERVICE ADVISOR THAT I HAD TAKEN MY VEHICLE IN FOR SERVICE ON APRIL 30, 2012 (40197 MILES) AND I MENTION THIS SAME PROBLEM FOR REPAIR. WHAT IS IT GOING TO TAKE FOR FORD TO REALIZE THAT THIS IS A SERIOUS, SERIOUS PROBLEM. I AM AFRAID FOR MY FAMILY TO BE IN THIS CAR, WE TRAVEL ALOT AND I AM REFUSING TO DRIVE IT. I WAS AFRAID OF PURCHASING AN AMERICAN CAR BUT LOVED THE NEW FORD EXPLORER LOOK AND BODY. HOWEVER, I DON'T THINK I'LL EVER PURCHASE ANOTHER FORD VEHICLE AND I WILL TRADE THIS CAR ASAP........ *TR

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