NHTSA Complaint #10460722 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10460722
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	May 31, 2011
Date Filed	June 5, 2012
Mileage	8,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY WIFE WAS ATTEMPTING TO TURN LEFT IN HEAVY TRAFFIC WHEN THERE SEEMED TO BE A DISCONNECT BETWEEN THE STEERING WHEEL AND FRONT WHEELS. SHE COULD TURN THE STEERING WHEEL BUT THE CAR WOULD NOT RESPOND. SHE WAS ABLE TO STOP WITHOUT HITTING ANYONE. SHE GOT THE "POWER ASSIST FAILURE" MESSAGE. AFTER SHUTTING THE CAR OFF AND RESTARTING, THE PROBLEM SEEMED TO BE RESOLVED. THE DEALERSHIP FOUND A "POWER STEERING CONTROL MODULE" FAILURE AND HAS REPLACED THE STEERING GEAR. THE SERVICE MANAGER ADVISED US THAT SINCE WE HAD A NEW ONE, WE SHOULD HAVE NO MORE PROBLEMS. I REMINDED HIM THAT THE PREVIOUS ONE WAS NEW WHEN WE BOUGHT THE CAR. *TR

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