NHTSA Complaint #10460615 — 2011 FORD EXPLORER

WHILE COMING BACK TO WORK FROM LUNCH, MY WIFE WAS TURNING LEFT INTO PARKING LOT WHEN THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND STEERING BECAME VERY STIFF AND HARD TO TURN. LOCAL FORD DEALERSHIP PICKED UP THE CAR AND KEPT FOR A WEEK BUT COULD NOT DUPLICATE THE PROBLEM, SO FORD WOULD NOT LET THEM FIX THE PROBLEM. GOT THE CAR BACK ON FRIDAY JUNE 1, 2012 AND DROVE THE CAR AS USUAL. MONDAY, JUNE 4, 2012 ON THE WAY BACK TO WORK FROM LUNCH, DRIVING 40 MPH, THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND STEERING AGAIN BECAME VERY STIFF AND HARD TO TURN. IS IT GOING TO TAKE A TRAGIC ACCIDENT FROM THIS APPARENT PROBLEM BEFORE FORD DOES ANYTHING. I AM ASKING THE NHTSA TO PLEASE BEGIN AN INVESTIGATION INTO THIS PROBLEM BEFORE MY FAMILY OR ANOTHER FAMILY IS SERIOUSLY INJURED FROM THIS PROBLEM. *TR