NHTSA Complaint #10457199 — 2010 CADILLAC SRX

ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO CAR'S COMPUTER FAILED. SEATS RIPPED OUT AND CONNECTION REBUILT. AUTO REAR TAILGATE WITH SAFETY SENSE CLOSE FAILED AS I REACHED INTO GET PACKAGE OUT AS TAILGATE WENT UP. SUPPORTS FAILED CAUSING TAILGATE TO CRASH DOWN ON ME TRAPPING ME WITH LEGS OUT BACK OF CAR. NOT ONLY DID SUPPORTS STRUT FAIL BUT SAFETY CLOSE MECHANISM FAILED. WIFE HAD TO MANUALLY RELEASE AND RAISE TAILGATE TO FREE ME. THEN AC FAILED ON WAY BACK FROM LONG TRIP. COMPUTER ISSUE AND PART FAILURE ACCORDING TO DEALER. CAMERA AND INFO SCREEN LOCKED UP AGAIN AND WAS REPAIRED. TWO WEEKS AGO WHILE TRAVELING ON HIGHWAY APPROX. 65 MPH ENGINE STARTED SHAKING COMPLETELY OUT OF SYNC WITH CYLINDERS BANGING AND DECREASE ENGINE POWER LIGHT CAME ON. WITHOUT WARNING AND NOT HITTING BRAKES SUDDENLY LOST SPEED AND WAS ALMOST RUN OVER BY TRUCK BEHIND US BECAUSE OF ABRUPT DECELERATION. BARELY HAD ENOUGH POWER TO GET OFF AND UP EXIT RAMP. TURNED OUT TO BE COMPUTER FAILURE FOR ENGINE. LAST WEEKEND WHILE BACKING UP WATCHING MOTHER AND CHILD THROUGH BACK-UP CAMERA PASS BEHIND ME , CAMERA FAILED SCREEN WENT BLANK BUT STILL SHOWED PARK ASSIST SYMBOLS. SCREEN WOULD NOT CLEAR BUT SYMBOLS FROZEN ON SCREEN WHEN SHIFTED INTO DRIVE. WENT TO HOME DEPOT CAME OUT , CAR WOULD NOT SENSE REMOTE UNABLE TO START. HAD SAME ISSUE 1 YEAR PREVIOUS AND REMOTES REPLACED. PUT REMOTE EVERYWHERE IN CAR STILL COULD NOT START. ASKED CADILLAC TO ENSURE ME CAR WAS SAFE . THEY SAID THEY COULD NOT. ASKED TO GET ANOTHER CAR UNTIL END OF LEASE OR OUT OF LEASE. THEY SAID NO. I AM WORRIED CAR MAY HAVE SAFETY FAILURE. *JS