NHTSA Complaint #10455871 — 2011 FORD EXPLORER

IT HAPPENED AGAIN, SIX DAYS AFTER MY VEHICLE'S FIRST STEERING PROBLEM. WHEN I STARTED MY 2011 EXPLORER ON THE MORNING OF 4/18/12, THE "POWER STEERING ASSIST FAILURE" LIGHT CAME ON AND MY POWER STEERING WAS GONE. AS INSTRUCTED BY MY FORD DEALER, I LEFT THE VEHICLE ON AND CALLED THEM. THEY IMMEDIATELY SENT A FLATBED TOW TRUCK, WHICH TOWED MY VEHICLE, WHILE STILL RUNNING, TO THE FORD DEALERSHIP. THEY CHECKED FOR PROBLEMS AND MADE REPAIRS, AND I QUOTE, "INSTALL NEW EPS GEAR REMOVED SUBFRAME AND INSTALL NEW EPAS GEAR PROGRAMMED AS BUILT DATAE AND CLEARED DTCS PERFORMED 2 WHEEL ALIGNMENT TEST DRIVE OPERATION GOOD." IN LAYMAN TERMS, THEY REPLACED THE POWER STEERING FROM THE STEERING COLUMN TO THE FRONT WHEELS AND DID A 2 WHEEL ALIGNMENT. IT TOOK ONLY 1 FULL DAY SINCE THE PARTS WERE ORDERED OVERNIGHT. I HOPE THAT HAS SOLVED THE POWER STEERING PROBLEM. I AM EXTREMELY PLEASED WITH THE CONCERN AND SERVICE MY LOCAL FORD DEALER PROVIDED. *JS