NHTSA Complaint #10452282 — 2009 DODGE JOURNEY

SERVICE BRAKES, AIR issue reported to NHTSA

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Complaint Details

ODI Number	10452282
Vehicle	2009 DODGE JOURNEY
Component	SERVICE BRAKES, AIR
Date of Incident	September 1, 2010
Date Filed	March 19, 2012
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

NEW 2009 DODGE JOURNEY PURCHASED IN APRIL 2009. SEPTEMBER 2010 I WAS INFORMED THAT THE FRONT BRAKE PADS NEEDED REPLACEMENT AND THE FRONT ROTORS NEEDED RESURFACING WITH ONLY 17000 MILES ON THE CAR! $250.00 NOW TODAY 3/19/2012 I AM INFORMED THAT THE REAR BRAKE PADS NEED REPLACEMENT AND THE REAR ROTORS NEED RESURFACING AND THE FRONT ROTORS NEED TO BE TURNED! BECAUSE CHRYSLER ISSUED A SERVICE BULLETIN STATING THE FRONT ROTORS SHOULD NOT BE TURNED, THEY SHOULD BE REPLACED UNDER THE EXTENDED WARRANTY (THAT WE BARELY QUALIFY FOR BECAUSE OUR 3 YEARS IS ALMOST UP) IT IS RECOMMENDED THAT WE JUST REPLACE THE FRONT BRAKE PADS AGAIN AND REPLACE THE ROTORS. TOTAL COST FOR BRAKE PAD/ROTOR RELATED SERVICE #2 $400.00 WITH ONLY 28750 MILES ON THE CAR! SO WITH ONLY 28750 MILES ON THE CAR BOTH FRONT AND REAR BREAK PADS AND ROTORS HAVE BEEN SERVICED, THE FRONT SET TWICE NOW! *JS

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