2009 DODGE JOURNEY — Problems, Recalls & Safety Data

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N/A

Safety Rating

2,090

Owner Complaints

71 Crashes 53 Fires 3 Deaths

8

Recalls

ACTIVE RECALL

14

Service Bulletins

1

Investigation

Overview of the 2009 DODGE JOURNEY

The 2009 DODGE JOURNEY has received a total of 2,090 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 11 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, AIR BAGS. 14 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Electrical System (742 complaints), Air Bags (265 complaints), and Service Brakes Hydraulic (187 complaints).

Recalls for the 2009 DODGE JOURNEY

NHTSA has recorded 11 recalls for the 2009 DODGE JOURNEY, potentially affecting up to 1,666,593 vehicles.

Recall 16V047000 — AIR BAGS:FRONTAL

| 110,482 vehicles affected

Defect: FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.

Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.

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Recall 16V273000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

| 8,569 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number...

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Recall 14V373000 — AIR BAGS

| 722,705 vehicles affected

Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007,...

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note:...

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Recall 14V373000 — ELECTRICAL SYSTEM:IGNITION:SWITCH

| 722,705 vehicles affected

Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007,...

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note:...

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Recall 10V658000 — ELECTRICAL SYSTEM:WIRING

| 64,934 vehicles affected

Defect: CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2009 DODGE JOURNEY VEHICLES MANUFACTURER FROM NOVEMBER 1, 2007, THROUGH NOVEMBER 7, 2008. THE WIRES WITHIN THE FRONT DOOR WIRE HARNESSES MAY FATIGUE AND BREAK, WHICH CAN INTERRUPT THE CIRCUITS FOR THE SIDE IMPACT SENSOR(S), RESULTING IN AN AIRBAG WARNING LAMP ILLUMINATION AND LOSS OF SIDE CRASH SENSING CAPABILITY.

Consequence: IN THE EVENT OF A CRASH, THE SIDE AIRBAG MAY NOT DEPLOY, REDUCING THE PROTECTION INTENDED FOR THE OCCUPANT AND INCREASING THE RISK OF INJURIES.

Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE LEFT AND RIGHT DOOR WIRING HARNESSES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

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Recall 09V118000 — AIR BAGS:FRONTAL

| 4,314 vehicles affected

Defect: CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.

Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.

Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

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Recall 09V118000 — AIR BAGS

| 4,314 vehicles affected

Defect: CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.

Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.

Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

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Recall 09V118000 — ELECTRICAL SYSTEM:WIRING

| 4,314 vehicles affected

Defect: CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.

Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.

Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

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Recall 09V082000 — ELECTRICAL SYSTEM

| 16,852 vehicles affected

Defect: CHRYSLER IS RECALLING 16,852 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITHOUT OPTIONAL 115 VOLT AUXILIARY POWER OUTLET. AN UNUSED ELECTRICAL CONNECTOR FOR THE OPTIONAL 115 VOLT AUXILIARY POWER OUTLET OPTION MAY BECOME CORRODED AND COULD SHORT CIRCUIT.

Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTOR COULD OVERHEAT AND POTENTIALLY CATCH FIRE.

Remedy: DEALERS WILL RE-ROUTE AND STOW THE 115 VOLT AUXILIARY POWER OUTLET CONNECTOR AND PULL THE 25 AMP FUSE TO REMOVE POWER FROM THIS UNUSED CIRCUIT FREE OF CHARGE. THE RECALL BEGAN ON MARCH 30, 2009. OWNERS MAY CONTACT CHRYSLER AT...

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Recall 08V528000 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

| 712 vehicles affected

Defect: CHRYSLER IS RECALLING 712 MY 2009 SEBRING, DODGE CALIBER, AVENGER, JOURNEY, JEEP PATRIOT, AND COMPASS VEHICLES. A NEW ADHESIVE USED IN THE POWER TRAIN CONTROL MODULE (PCM) MANUFACTURING PROCESS CAN CAUSE THE PRINTED CIRCUIT BOARD TO BREAK.

Consequence: THIS CAN CAUSE THE ENGINE TO STALL AND CAUSE A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL REPLACE THE PCM FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 10, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

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Recall 08V247000 — ELECTRICAL SYSTEM:WIRING

| 6,692 vehicles affected

Defect: CHRYSLER IS RECALLING 6,692 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITH A 3.5L ENGINE. THE ENGINE WIRING HARNESS MAY CONTACT THE LEFT TRANSAXLE MOUNT.

Consequence: DAMAGE TO THE WIRING HARNESS COULD RESULT IN AN ENGINE COMPARTMENT FIRE.

Remedy: DEALERS WILL INSPECT THE ENGINE WIRING HARNESS FOR DAMAGE. IF THE HARNESS IS DAMAGED, THE WIRING WILL BE REPAIRED AND A TIE WRAP INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. IF NO DAMAGE IS FOUND, A...

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Owner Complaints for the 2009 DODGE JOURNEY

2,090 complaints have been filed with NHTSA for the 2009 DODGE JOURNEY. Below is a breakdown by vehicle component.

Electrical System
Complaints: 742 11 Crashes 16 Fires 11 Injuries 1 Death
Air Bags
Complaints: 265 21 Crashes 1 Fire 21 Injuries
Service Brakes Hydraulic
Complaints: 187 4 Crashes 1 Fire 1 Injury
Engine
Complaints: 149 6 Crashes 10 Fires 4 Injuries 1 Death
Service Brakes
Complaints: 106 4 Crashes 3 Fires 1 Injury
Power Train
Complaints: 87 6 Crashes 4 Fires 1 Injury
Unknown Or Other
Complaints: 84 2 Fires 1 Death
Steering
Complaints: 71 3 Crashes 2 Injuries
Tires
Complaints: 33 1 Crash 1 Fire
Vehicle Speed Control
Complaints: 33 2 Crashes 1 Injury
Wheels
Complaints: 30
Electronic Stability Control Esc
Complaints: 23 2 Crashes 1 Fire
Engine And Engine Cooling
Complaints: 19 2 Fires
Visibilitywiper
Complaints: 19 3 Fires
Tirespressure Monitoring And Regulating Systems
Complaints: 13
Exterior Lighting
Complaints: 12 1 Fire
Service Brakes Electric
Complaints: 12
Electrical Systemignition
Complaints: 11
Power Trainautomatic Transmission
Complaints: 11 1 Fire
Suspension
Complaints: 11 1 Crash 1 Fire
Structure
Complaints: 10 3 Injuries
Fuelpropulsion System
Complaints: 9 1 Crash 2 Fires
Latcheslockslinkages
Complaints: 9
Seat Belts
Complaints: 9 3 Crashes 1 Injury
Service Brakes Hydraulicfoundation Componentsdiscrotor
Complaints: 9
Equipment
Complaints: 8
Structurebody
Complaints: 8 1 Crash
Tiresvalve
Complaints: 8
Service Brakes Hydraulicfoundation Componentsdiscpads
Complaints: 7
Suspensionfront
Complaints: 7
Visibility
Complaints: 7
Electrical Systemwiring
Complaints: 6
Seats
Complaints: 6 1 Fire
Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm
Complaints: 5
Service Brakes Air
Complaints: 5
Engine And Engine Coolingengine
Complaints: 4
Visibilitypower Window Devices And Controls
Complaints: 4
Air Bagssidewindow
Complaints: 3 2 Crashes 3 Injuries
Electrical Systemignitionswitch
Complaints: 3 1 Crash
Electrical Systemstarter Assembly
Complaints: 3
Equipment Adaptivemobility
Complaints: 3
Interior Lighting
Complaints: 3
Parking Brake
Complaints: 3
Structurebodydoor
Complaints: 3 1 Fire
Traction Control System
Complaints: 3
Air Bagsfrontal
Complaints: 2 1 Crash
Electrical System12v24v48v Battery
Complaints: 2
Suspensionrear
Complaints: 2
Visibilitydefrosterdefoggerhvac System
Complaints: 2 1 Fire
Air Bagsfrontaldriver Clockspringspiral Cassette
Complaints: 1
Electrical Systemhorn
Complaints: 1
Electrical Systemignitionmodule
Complaints: 1
Electrical Systemsoftware
Complaints: 1
Engine And Engine Coolingexhaust System
Complaints: 1
Equipmentapplianceair Conditioner
Complaints: 1 1 Crash
Equipmentelectricalradiotape Deckcd Etc
Complaints: 1 1 Injury
Equipmentrecreational Vehicletrailer
Complaints: 1
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 1
Fuel System Gasoline
Complaints: 1
Fuel System Gasolinestoragetank Assembly
Complaints: 1
Power Trainautomatic Transmissionlever And Linkagecolumn Shift
Complaints: 1
Power Traindrivelinedriveshaft
Complaints: 1
Power Traintransfer Case 4 Wheel Drive
Complaints: 1 1 Fire
Steeringhydraulic Power Assisthose Piping And Connections
Complaints: 1
Suspensionfrontstabilizer Bar
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1
Visibilitydefrosterdefoggerhvac Systemheater Core
Complaints: 1
Wheelsrim
Complaints: 1

Most Recent Complaints

#11715663 | STEERING | | N/A miles
Power steering hose ruptured after a few days of snow and ice. I went to drive to the store but was unable to turn out of the driveway due to no power steering. I done some research to where I found out there was a recall for this same issue but evidently my VIN # isn't included in this recall as while as many others I have read about online. I think this needs to be looked into.
#11714906 | STEERING | | 77,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that while reversing in cold weather, the vehicle lost power steering functionality. Upon inspection, the contact became aware that the power steering hose was leaking fluid and had detached. There were no warning lights illuminated. The contact related the failure to NHTSA Campaign Number: 16V273000 (Steering). The vehicle was towed to the local dealer, and the contact was informed that the VIN was not associated with the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The approximate failure mileage was 77,000.
#11699592 | UNKNOWN OR OTHER | | N/A miles
Car doesnt start all the time when it does it ends up shutting off. it shuts off while driving, also cuts in and out while driving.
#11694469 | ELECTRICAL SYSTEM | | N/A miles
The steering locked up could not turn or straighten car out. All electrical things lights air conditioning gas light just went haywire and is still not working. The shifting system I guess is what u call it started slipping out of gear like going into natural or first gear and nothing else. Several cars had to serve to keep from getting hit at 70+ miles an hour and I had no control other than to hit the break on the freeway and pray. Accordingly to the Bob site there's so many problems I know the ones I've had I just didn't know I could let any one know that mattered. I've reported it today. The first time it slipped out of gear I thought maybe it was something I may have done as far as the electric it was Little things like AC works as it pleases airbags light up tire pressure ECT the gas light no longer moves stays on E unknown to exact dates
#11694469 | STEERING | | N/A miles
The steering locked up could not turn or straighten car out. All electrical things lights air conditioning gas light just went haywire and is still not working. The shifting system I guess is what u call it started slipping out of gear like going into natural or first gear and nothing else. Several cars had to serve to keep from getting hit at 70+ miles an hour and I had no control other than to hit the break on the freeway and pray. Accordingly to the Bob site there's so many problems I know the ones I've had I just didn't know I could let any one know that mattered. I've reported it today. The first time it slipped out of gear I thought maybe it was something I may have done as far as the electric it was Little things like AC works as it pleases airbags light up tire pressure ECT the gas light no longer moves stays on E unknown to exact dates

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Safety Rating for the 2009 DODGE JOURNEY

NHTSA has not yet tested the 2009 DODGE JOURNEY in its New Car Assessment Program.

Technical Service Bulletins for the 2009 DODGE JOURNEY

Chrysler (FCA US, LLC) has issued 14 technical service bulletins (TSBs) for the 2009 DODGE JOURNEY. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

9002201 — EQUIPMENT

Cargo and floor cargo organizer storage bin and latch Please note that for both the cargo area bin/lid and floor cargo organizer; latches are serviceable separately. You do not need to replace the entire bin or lid for this, the following part numbers are for the cover latches: 1CB78DK7AA 1CB78XDVAA...

9002071 — SEATS:MID/REAR ASSEMBLY

Part Description: 1st and 2nd row seat backpanels Issue Description: It is no longer necessary to order this part to replace a damaged/broken/missing clip. For 1LB331DVAA or 1LB331K7AA order 05175690AA for top clip(s) (qty 2) and 68039424AA for middle and bottom clip(s) (qty 4). For 1LB481DVAA or 1LB481K7AA order 05175690AA...

9002711 — SEATS

Part Description: 2nd Row Seat is Hard to Move Fore/Aft Issue Description: If a 2nd row seat is hard to move fore/aft, check if the following procedure fixes the condition:~ 1. Move the seat to a fore/aft position where all four attachment bolts to the floor are accessible.~ 2. Loosen...

21-006-12 REV. A — SUSPENSION

Vehicle Exhibits Vibration From The Transmission During Vehicle Launch (X43 Warranty Extension 5 Years 160,000 KMS) This bulletin involves replacing the clutch and damper assembly. The customer may experience a vibration feeling as they accelerate from a stop or accelerating while rolling at slow speeds. This condition could be caused...

SB-05-003-11 — SERVICE BRAKES, AIR:DISC:PADS

CHRYSLER: 2009 JOURNEY. THERE MAY BE COMPLAINTS OF THE FRONT BRAKE PAD LIFE. *RM

WB-D-11-07 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

DODGE: FRONT BRAKE COMPONENTS HAVE EXTENDED WARRANTY, 3YRS OR 36,000 MILES, WHICHEVER OCCURS FIRST. *PE

WB-D-11-07 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS

DODGE: FRONT BRAKE COMPONENTS HAVE EXTENDED WARRANTY, 3YRS OR 36,000 MILES, WHICHEVER OCCURS FIRST. *PE

WB-D-11-07 — SERVICE BRAKES, AIR

DODGE: FRONT BRAKE COMPONENTS HAVE EXTENDED WARRANTY, 3YRS OR 36,000 MILES, WHICHEVER OCCURS FIRST. *PE

WB-D-11-07 — SERVICE BRAKES, AIR:DISC:PADS

DODGE: FRONT BRAKE COMPONENTS HAVE EXTENDED WARRANTY, 3YRS OR 36,000 MILES, WHICHEVER OCCURS FIRST. *PE

ER-J-23 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

DODGE SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. REPLACE POWERTRAIN CONTROL MODULE. POWERTRAIN CONTROL MODULE (PCM) MAY CONTAIN SOFTWARE THAT OVERTIME COULD CAUSE THE INTAKE MANIFOLD FLOW CONTROL VALVE (FCV) TO FAIL. A FAILED FCV COULD CAUSE ENGINE DAMAGE. *PE

Showing 10 of 14 technical service bulletins.

NHTSA Investigations for the 2009 DODGE JOURNEY

NHTSA has opened 1 investigation into potential safety defects in the 2009 DODGE JOURNEY.

Investigation EA24003 — LATCHES/LOCKS/LINKAGES Engineering Analysis

Opened:

Vehicle entrapment

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Check any vehicle history by VIN - Free vehicle history report