NHTSA Complaint #10451782 — 2011 FORD EXPLORER

2ND TIME IT HAPPENS FIRST TIME WHILE DRIVING AT 40 MPH OR ABOVE THE STEERING LIGHT CAME ON AND THE SUV WAS UNABLE TO STEER , PULL OVER AND TURN CAR AND RE STARTED AND GAIN STEERING TOOK CAR TO THE DEALER RESET THE LIGHT AND WAS TOLD IT WAS OK . AT 5000 MILES IT HAPPEN AGAIN BUT THIS TIME IT HAPPENS WHILE TRYING TO GET OFF THE HIGHWAY LIGHT CAME ON AND STEERING WHEEL GOT HARD . THIS TIME UNABLE TO DRIVE IT TOW HOME . TALK TO FORD AND WAS TOLD TO TAKE IT TO THE DEALER AND WE LOOK IN TO IT BUT , I THINK IS NOT NORMAL FOR A CAR NOT TO HAVE A SAFETY BACK UP PLAN WHEN THIS FAIL . AND VERY UNSAFE KNOW IT COULD HAPPEN ANY TIME WITH NO WARNING . EVEN IF FORD CLAIM IT WILL FIX IT .WHAT WILL PREVENT FROM THIS HAPPENING AT A VERY ODD TIME AND IT MAY CAUSE LOTS OF INJURY. THEY SAID IT DOES NOT HAVE ENOUGH COMPLAINT FOR THEM TO LOOK IN TO THIS . BUT I SAID 1 COMPLAINT WITH MULTIPLE OCCURRENCE SHOULD BE ENOUGH FOR THE TO AT LEAST PAY ATTENTION OR LOOK IN TO A SAFETY PLAN IN CASE IT DOES FAIL. *TR