NHTSA Complaint #10450562 — 2003 VOLKSWAGEN JETTA

SHORTLY AFTER TURNING THE DRIVERS SEAT HEATER ON, OPERATOR SMELLED SOMETHING BURNING AND FELT HER LEFT LEG BURNING. SHUT HEATER OFF AND TOOK TO DEALER, WHO ACTED SURPRISED THAT WE HAD A PROBLEM!! THEY CHARGED US TO LOOK AT THE SEAT, CLAIMING THE POWER SUPPLY WIRE UNDER THE SEAT HAD BEEN PULLED APART SHORTING OUT THE GRID WIRING. LONG STORY SHORT, THEY CLAIMED SOMETHING MUST HAVE BEEN JAMMED UP UNDER THE SEAT CAUSING THE PROBLEM. THEY OFFERED TO DO THE NECESSARY REPAIRS FOR $630. I THOUGHT THEIR ANSWER WAS CREATIVE, BUT AFTER READING ALL THE OTHER COMPLAINTS WHICH ARE VIRTUALLY IDENTICAL(QUARTER SIZED HOLE IN THE SEAT COVER), I'M CALLING [XXX]. I AM DISGUSTED WITH HOW VW HAS RESPONDED TO ALL OF US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR