NHTSA Complaint #11002776 — 2003 VOLKSWAGEN JETTA

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11002776
Vehicle	2003 VOLKSWAGEN JETTA
Component	ELECTRICAL SYSTEM
Date of Incident	January 15, 2017
Date Filed	July 3, 2017
Mileage	162,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WHEN I WAS SITTING IN THE DRIVER'S SEAT WITH THE HEATED SEAT OPTION TURNED TO A 5 (HIGH), WHILE THE CAR WAS WARMING UP, I NOTICED SOME SMOKE COMING FROM THE RIGHT SIDE OF THE SEAT. THE HEATED SEAT STARTED TO BURN THROUGH THE CLOTH COVER DIRECTLY WHERE MY METAL JACKET ZIPPER WAS MAKING CONTACT WITH THE CLOTH SEAT SURFACE. I IMMEDIATELY POURED WATER ON THE SEAT TO ENSURE A FIRE DIDN'T START. I HAVE NOT ATTEMPTED TO USE THE SEAT HEATERS SINCE THIS INCIDENT.

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