NHTSA Complaint #10445576 — 2002 MERCURY MOUNTAINEER
ENGINE AND ENGINE COOLING issue reported to NHTSA
Fire 1 Injury
Complaint Details
| ODI Number | 10445576 |
| Vehicle | 2002 MERCURY MOUNTAINEER |
| Component | ENGINE AND ENGINE COOLING |
| Date of Incident | |
| Date Filed | |
| Mileage | 137,912 miles |
| Crash | No |
| Fire | Yes |
| Injuries | 1 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
I PURCHASED A 2002 MERCURY MOUNTAINEER ON 4/11/2011. AS I WAS DRIVING IT HOME FROM THE DEALERSHIP, THE SAME DAY, I NOTICED SOME BLACK SMOKE COMING OUT THE BACK OF THE CAR. THERE WERE NO MESSAGES THAT CAME UP IN THE MESSAGE CENTER WINDOW SO I HAD NO CLUE WHAT WAS HAPPENING. AS I LOOKED BACK UP FROM THE REAR VIEW MIRROR, I NOTICED A FIRST RESPONDERS TRUCK NEXT TO THE DRIVERS WINDOW WHO WAS YELLING " GET OUT OF THE VEHICLE, ITS ON FIRE!" IMMEDIATELY I PULLED OVER AND MY MOTHER AND I HAD TO JUMP FROM THE VEHICLE BECAUSE THE ENTIRE ENGINE AREA WAS ENGULFED WITH FLAMES. I WAS INJURED WHILE I WAS FLEEING FROM THE VEHICLE. THE FIRE DEPARTMENT AND STATE TROOPERS WERE ENROUTE AND MY VEHICLE WAS HOSED DOWN AND TOWED. I ALMOST DIED IN THIS VEHICLE BECAUSE OF THE REAR DIFFERENTIAL GOING OUT ON IT. THIS VEHICLE TYPE HAS HAD MANY PROBLEMS WITH THIS PART AND THEIR CUSTOMERS SHOULD BE COMPENSATED! THIS CAR IS A FIRE HAZARD! IF I WOULD HAVE HAD MY 3 SMALL CHILDREN IN THEIR CAR SEATS I MAY NOT HAVE BEEN ABLE TO GET THEM ALL OUT IN TIME. COMPENSATED!! *TR
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