NHTSA Complaint #10433475 — 2002 FORD EXPLORER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 10433475 |
| Vehicle | 2002 FORD EXPLORER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | 59,900 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
I HAD MY TRANSMISSION REPLACED IN JUNE 2006 UNDER MY EXTENDED WARRANTY, $4000 (BRAND NEW FORD BUILT TRANSMISSION), MY COST $100. MY EXPLORER HAD 59,900 MILES. I WAS SOMEWHAT SURPRISED! HERE IT IS AGAIN, OCTOBER 2011, AT 109,000 AND THE TRANSMISSION NEEDS TO BE REPLACED AGAIN! NO MORE EXTENDED WARRANTY! A BRAND NEW FORD BUILT TRANSMISSION HAS TO BE REPLACED AFTER 50,000 MILES? I WOULD'VE NEVER THOUGHT IN A MILLION YEARS! I CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE ON OCT. 28TH, 2011. I WAS TOLD THAT MY WARRANTY HAS EXPIRED AND FORD HAS NO FINANCIAL ASSISTANCE OR WARRANTIES AVAILABLE. I'M A SINGLE PARENT W/A KID IN COLLEGE. I CAN NOT AFFORD TO REPLACE THE TRANSMISSION OR PURCHASE A NEW CAR. I'M BARELY MAKING MY ENDS MEET. FORD MOTOR COMPANY KNOWS THAT THE TRANSMISSION IN 2002 FORD EXPLORER IS DEFECTIVE AND THEY REFUSE TO CONDUCT A RECALL! FORD MOTOR COMPANY IS A MULTI-BILLION DOLLAR CORPORATION TAKING ADVANTAGE OF HARD WORKING CONSUMERS! BUYER BEWARE! I WILL NEVER BUY ANOTHER FORD. YOU COULD NOT GIVE ME ONE FOR FREE! WHAT SHALL I DO...? FORD NEEDS TO BE A SHAME OF THEMSELVES! BUILD FORD TOUGH? LET'S A BIG FAT LIE! *TR
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