NHTSA Complaint #10428828 — 2003 TOYOTA MATRIX POWER TRAIN

Complaint Details

ODI Number	10428828
Vehicle	2003 TOYOTA MATRIX
Component	POWER TRAIN
Date of Incident	October 1, 2004
Date Filed	October 5, 2011
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

CLUTCH BEGAN SLIPPING AT 35000 MILES WHILE STILL UNDER WARRANTY. DEALER CLAIMED THERE WAS NO PROBLEM AND NO ADJUSTMENT REQUIRED. CLUTCH CONTINUED TO GET WORSE. ON SUBSEQUENT TRIPS TO THE DEALER, THEY REPEATED THAT THERE WAS NO PROBLEM AND THAT THE CLUTCH WAS NORMAL. AN INDEPENDENT SHOP TOLD ME OTHERWISE. THE SLIPPING CONTINUED TO GET WORSE UNTIL BY 75000 MILES IT WAS UNDRIVABLE. THEN THE DEALER SAID IT NEEDED A CLUTCH AND THAT THE WEAR WAS NORMAL. I HAVE DRIVEN MANUAL TRANSMISSION CARS FOR 40 YEARS AND NEVER ENCOUNTERED SUCH A SHORT LIFESPAN ON A CLUTCH OR A MORE UNRESPONSIVE DEALER. I HAVE SERVICE RECORDS INDICATING THAT THE DEALER WAS NOTIFIED ABOUT THE PROBLEM WITHIN THE WARRANTY PERIOD AND ON MORE THAN ONE OTHER OCCASION AND THAT THEY DID NOT ADEQUATELY INSPECT FOR THIS ISSUE. *TR

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