NHTSA Complaint #10419624 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS FINE AND DID NOT NEED TO BE REPAIRED. APPROXIMATELY 4 MONTHS LATER, THE CONTACT NOTICED A LOUD RATTLING NOISE COMING FROM THE REAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE REAR AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS UNKNOWN. UPDATED 09/27/11*LJ UPDATED 2/23/12 *CN