NHTSA Complaint #10418597 — 2007 LEXUS ES350

IN MAY/JUNE 2011 MY AC WENT OUT AND AUGUST 2011 MY PASSENGER SIDE WINDOW WENT OFF TRACK DUE TO A BROKEN CLIP. I HAVE A 2007 LEXUS ES350 WITH 102,000 MILES. MY WARRANTY RAN OUT JUST BEFORE YEAR 2 DUE TO THE HIGH MILEAGE. I TOOK MY VEHICLE TO THE DEALERSHIP FOR THE AC AND WAS TOLD THE AC EVAPORATOR NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN TOLD MY HUSBAND THAT THE WATERPUMP WAS LEAKING AS WELL AND IT NEEDED TO BE REPLACED. HOWEVER, THE TECHNICIAN FORGOT TO WRITE THE WATER PUMP INFORMATION ON THE TICKET. I CONTACTED LEXUS CONSUMER ASSISTANCE BECAUSE I HAVE HAD CONSTANT PROBLEMS WITH THIS VEHICLE; REPLACED HALOGEN BULBS AT $200+ A PIECE IN 2009, REPLACED DRIVER SIDE WINDOW IN 2010 DUE TO A BROKEN CLIP, AND REPLACED REAR BRAKES IN 2008. LEXUS ONLY AGREED TO PAY 25% OF THE BILL FOR THE REPLACEMENT OF THE AC EVAPORATOR AND NOTHING TOWARDS THE COST OF THE REPLACEMENT OF THE WATERPUMP. I DID NOT CONTACT THEM REGARDING THE PASSENGER FRONT WINDOW. REPLACEMENT OF THE AC EVAPORATOR, WATER PUMP, AND PASSENGER SIDE WINDOW ARE VERY EXPENSIVE IF THE WORK IS DONE AT THE DEALERSHIP. REPLACEMENT OF AC EVAPORATOR IS $1605, WATER PUMP APPROX $3800, WINDOW $520+. LEXUS SAID THAT I HAD TO REPLACE THE ENTIRE WINDOW AND THAT THE CLIPS WERE NOT SOLD SEPARATELY WHEN I REPLACED THE DRIVER SIDE WINDOW. TODAY (8/11), I TOOK MY CAR TO AN AUTO GLASS SHOP AND THEY FIXED MY PASSENGER WINDOW AND REPLACED THE CLIPS FOR ONLY $75. LEXUS IS DECEIVING A LOT OF PEOPLE WHICH IS THE REASON I WANT TO BRING THIS TO THE ATTENTION OF NHTSA. IT SEEMS LIKE A LOT OF THE ISSUES THAT I STATED ABOVE ARE RECURRING WITH OTHER OWNERS. THEREFORE, I'M ASKING NHTSA TO RESEARCH THE NUMBER OF COMPLAINTS AND PROBLEMS WITH THE AC EVAPORATOR, WINDOWS, REAR BRAKES, AND WATER PUMP. THESE SORT OF PROBLEMS SHOULD NOT OCCUR IN A RELATIVELY NEW CAR AND I STRONGLY BELIEVE A RECALL OF THE 2007 LEXUS ES350 VEHICLE NEEDS TO HAPPEN. *TR