NHTSA Complaint #10413569 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10413569
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	July 18, 2011
Date Filed	July 19, 2011
Mileage	92,339 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE LIFTGATE GLASS HINGE ON MY 2004 FORD EXPLORER (MODEL EXXLTSPNBX) BROKE WHILE CLOSING. THERE IS ONLY ONE BOLT HOLDING EACH OF THE TWO HINGES ONTO THE GLASS AND THE BOLT BROKE ON ONE OF THE HINGES. FORTUNATELY, I HELD THE GLASS AS TO NOT SLIP DOWN AND PULL THE OTHER HINGE CAUSING IT TO BREAK. THE WINDOW LIFT DID HOLD IT BUT WOULD NOT SLIDE BACK UP. THE LIFT HAD TO BE REMOVED IN ORDER TO SHUT AND LATCH THE WINDOW DOOR. THE BACK PANEL BELOW THE WINDOW WAS CRACKED WHEN I BOUGHT THE CAR AND THIS MAY HAVE LEAD TO SHIFTING IN THE WINDOW AND ADDITIONAL STRESS ADDED TO THE BOLT IN THE HINGE. THIS IS THE SAME PROBLEM THAT OCCURRED IN THE 2002 AND 2003 HATCH WINDOW HINGES. THERE ARE MANY EXAMPLES ONLINE OF THE BOLT BREAKING IN THE 2004 MODELS BUT A RECALL HAS NOT BEEN ISSUED YET AS HAS THE TWO PREVIOUS YEARS. *KB

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