NHTSA Complaint #10399638 — 2007 HYUNDAI ENTOURAGE

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	10399638
Vehicle	2007 HYUNDAI ENTOURAGE
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	July 1, 2010
Date Filed	May 9, 2011
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

BOTH OF OUR HYUNDAI ENTOURAGE SLIDING DOORS FAILED AFTER APPROXIMATELY 65,000 MILES. AT FIRST THEY WOULDN'T CLOSE ALL OF THE WAY OR LOCK WHEN USING THE ELECTRIC DOOR FEATURE. THEN, THE PROBLEM OCCURRED WHEN CLOSING THE DOORS MANUALLY. THEN, THE ELECTRIC FEATURE TOTALLY STOPPED WORKING ALL TOGETHER AND THE DOORS STILL DIDN'T FULLY CLOSE OR LOCK WHEN CLOSED MANUALLY. WE HAD IT FIXED AND WERE TOLD THAT THE MOTORS ON THE DOORS HAD BURNED OUT. THIS IS SURPRISING THAT THESE DOORS DON'T LAST LONGER GIVEN THAT IT IS A HIGHLIGHTED FEATURE OF THE MINIVAN; THEY SHOULD BE ABLE TO WITHSTAND MORE USE. I AM SUSPECT OF THIS CHARACTERIZATION OF THIS PROBLEM. *TR

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