NHTSA Complaint #11350875 — 2007 HYUNDAI ENTOURAGE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11350875
Vehicle	2007 HYUNDAI ENTOURAGE
Component	AIR BAGS
Date of Incident	July 10, 2020
Date Filed	August 24, 2020
Mileage	150,802 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.

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