NHTSA Complaint #10398710 — 2011 FORD ESCAPE

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10398710
Vehicle	2011 FORD ESCAPE
Component	VISIBILITY
Date of Incident	November 25, 2010
Date Filed	May 2, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I WAS CLOSING THE BACK HATCH ON MY 5 WEEK OLD 2011 FORD ESCAPE WHEN THE BACK GLASS SHATTERED EVERYWHERE. I CONTACTED FORD MOTOR COMPANY AND THEY RELATED TO ME THAT THE BACK GLASS WAS NOT COVERED. SO, OF COURSE I HAD TO RE-PLACE MY BACK GLASS FOR APPROX $400. EXACTLY 2 DAYS AFTER THE NEW GLASS WAS INSTALLED, IT HAPPENED AGAIN. WHEN CLOSING THE LIFTGATE THE BACK GLASS SHATTERED. THIS TIME THE GLASS COMPANY REPLACED IT FOR FREE, BUT WHEN CONTACTING THE FORD COMPANY AND DEALERSHIP THEY WERE VERY RUDE AND DISRESPECTFUL. AFTER CONTACTING THE BETTER BUSINESS BUREAU, STILL NOTHING WAS DONE. IT HAS NOT HAPPENED SINCE, BUT NOW I TRY NOT TO PUT ANYTHING INTO THE BACK OF MY CAR SO I DON'T HAVE TO LIFT THE HATCH. *TR

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#10554894 — December 5, 2013 — AT APPROXIMATELY 9:00 AM IN THE MORNING, THE REAR TAILGATE WINDOW WAS CLOSED INSTANTLY SHATTERING EVERYWHERE. *TR

#10438911 — December 7, 2011 — ON 22 NOV 2011 MY 2011 FORD ESCAPE XLT AUTO AWD 2.5L I4 REAR WINDSHIELD EXPLODED AFTER CLOSING TAILGATE/HATCH! I LOOK...

#10438723 — December 6, 2011 — TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT UPON CLOSING THE REAR HATCH DOOR, THE GLASS SHATTER...

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