NHTSA Complaint #10438723 — 2011 FORD ESCAPE

VISIBILITY issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10438723
Vehicle	2011 FORD ESCAPE
Component	VISIBILITY
Date of Incident	December 6, 2011
Date Filed	December 6, 2011
Mileage	16,500 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT UPON CLOSING THE REAR HATCH DOOR, THE GLASS SHATTERED AND CUT THE CONTACT'S FINGER. THE DEALER WAS CONTACTED AND ADVISED THAT THEY WOULD CALL THE CONTACT BACK AT A LATER DATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 16,500.

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