NHTSA Complaint #10396656 — 2000 FORD WINDSTAR

FORD WINDSTAR RECALL 11S16 I CONTACTED FORD HEADQUARTERS REGAURDING THE FRONT RECALL ON 4/18/2011 I SPOKE WITH A WOMAN NAMED [XXX] DOCUMENTED CASE # [XXX] WHEN I ASKED ABOUT THE FRONT RECALL PARTS WHEN THEY WERE GOING TO BE AVAILABLE SHE TOLD ME NOBODY KNEW ANYTHING ABOUT THEM. THEN I ASKED HER I WAS CALLING FORD CAUSE I THOUGHT THEY WERE THE ONE TO CALL CAUSE THEY WERE MANUFACTURING THEM. I WAS SHOCKINGLY INFORMED THEY WERENT MANUFACTURING THEM AND DIDNT KNOW WHO WAS OR WHERE THEY WERE COMING FROM. I EVEN ASKED HER IF THEY WERE GOING TO FALL OUT OF THE SKY THEN? (SHE LAUGHED) SHE TOLD ME TO CALL MY DEALERSHIP. WHICH I HAVE ASKED MY DEALERSHIP 3 TIMES NOW AND GOT 3 DIFFERENT ANSWERS. BUT I DID LEAVE A MESSAGE FOR THE SERVICE MANAGER TO CALL ME. MY CONCERN IS IF FORD HEADQUARTERS ISNT MANUFACTURING THE PARTS FOR THERE VECHILES HOW SAFE ARE THESE PARTS AND HAVE THEY BEEN TESTED? WHO IS SUPPOSE TO BE MANUFACTURING THESE PARTS DO YOU KNOW? ARE THESE ORIGNAL FACTORY PARTS? BECAUSE THE BACK BRACES THEY PUT ON MY WINDSTAR ARE NOT FACTORY PARTS. SO IS THE FRONT PARTS GOING TO BE THE SAME KINDA OF FIX? ARE THESE FIXES FORD IS PROVIDING SAFE AND BEEN TESTED SINCE THEY ARE NOT FACTORY PARTS AND WILL THEY LAST? THIS IS MY #1 CONCERN. CAN YOU YOU PLEASE GIVE ME SOME ANSWERS THANK- YOU FOR YOUR ATTENTION TO THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR