NHTSA Complaint #10393237 — 2003 FORD WINDSTAR

2003 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO THE PERFORMANCE OF THE FORD MOTOR COMPANY AND TWO SAFETY RECALLS *TGW THE CONSUMER STATED THE INSPECTIONS AND REPAIRS WERE NOT CONDUCTED IN A TIMELY, EFFICIENT, AND RESPONSIBLE MANNER. THE CONSUMER STATED WHEN HE FINALLY RECEIVED AN APPOINTMENT FOR THE AXLE INSPECTION, IT WAS DETERMINED THE AXLE WAS CRACKED IN THREE PLACES. THE DEALER DID NOT HAVE THE REPLACEMENT PARTS AND THE VEHICLE WAS DEEMED UNSAFE TO DRIVE, AND THEREFORE, IT WAS LEFT AT THE DEALER FOR OVER A MONTH. THE CONSUMER STATED HE THEN RECEIVED ANOTHER RECALL RELATING TO THE SUBFRAME. THE CONSUMER CONTACTED THE DEALER REGARDING THE SECOND RECALL AND WAS INFORMED THEY WERE AWARE OF IT AND HE WOULD BE CONTACTED WHEN THE REPAIRS FOR THE SECOND RECALL HAD BEEN COMPLETED. THE CONSUMER RECEIVED A VOICE MAIL FROM THE DEALER STATING THE PARTS FOR THE AXLE HAD ARRIVED. HOWEVER, IT WAS DISCOVERED THE ENGINE HAD AN OIL LEAK, THE SWAY BAR LINK WAS BROKEN IN THE FRONT, THE RIGHT FRONT TIRE WAS BADLY WORN ON THE INSIDE AND THE LEFT REAR SHOCK WAS COMPLETELY BLOWN OUT. *JB