NHTSA Complaint #10392448 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A LOUD POP FROM THE FRONT PASSENGER SIDE WHILE THE VEHICLE WAS PARKED. THE CONTACT NOTICED THAT THE SPRING HAD FRACTURED YET THE PLATE IN WHICH THE SPRING WAS ATTACHED WAS STILL IN PLACE. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS) AND CONTACTED THE MANUFACTURER. THE MANUFACTURER ADVISED THAT THE VEHICLE WOULD NEED A DIAGNOSTIC PERFORMED BEFORE DETERMINING IF THE FAILURE WAS RELATED TO THE RECALL AND IF THE REPAIRS WOULD BE COVERED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED BECAUSE THE FRONT DRIVER SIDE SPRING FAILED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.