NHTSA Complaint #10392297 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

Complaint Details

ODI Number	10392297
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident	March 20, 2010
Date Filed	March 21, 2011
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE PANEL WAS AJAR WHEN THE PISTONS FAILED, CAUSING THE LIFTGATE TO SLAM SHUT AND SHATTER THE REAR WINDOW GLASS. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE PISTONS WERE NOT COVERED UNDER WARRANTY NOR WAS THERE A RECALL FOR THE FAILURE THEREFORE; THE CONTACT WOULD BE LIABLE FOR THE $700 IN REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 156,000.

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