NHTSA Complaint #10392163 — 2004 TOYOTA SIENNA

A FEW MONTHS AGO A CABLE SNAPPED ON THE PASSENGER SIDE SLIDING SIDE DOORS. WITHOUT THE CABLE THE DOOR WILL NOT OPEN PROPERLY. RECENTLY, THE SAME CABLE SNAPPED ON THE DRIVER'S SIDE SLIDING SIDE DOOR. NOW THAT DOOR WILL NOT OPEN. I HAVE BEEN TOLD THAT AN ENTIRE NEW CABLE ASSEMBLY MUST BE PLACED IN EACH DOOR. WITHOUT THE SLIDING SIDE DOORS OPENING THE ONLY MEANS OF INGRESS AND EGRESS FROM THE VEHICLE IS THROUGH EITHER THE REAR HATCH OR THE FRONT DOORS. IT IS BOTH A SAFETY CONCERN AS WELL AS VERY INCONVENIENT TO NOT BE ABLE TO USE THOSE DOORS. THE SIDE SLIDING DOORS, BACK WHEN THEY STILL WORKED, WERE ALSO PRONE TO FREEZING SHUT WHENEVER IT GOT COLD OUTSIDE AND THE DOORS WOULD NOT OPEN UNLESS THEY THAWED. AGAIN, THIS MADE THE PASSENGER COMPARTMENT DIFFICULT TO ACCESS AND DANGEROUS IN CASE OF AN EMERGENCY. *TR